FREQUENTLY ASKED QUESTIONS
  1. How do I submit a new application?
  2. How do I login in? What account can I use?
  3. What are the requirements for my application?
  4. Where can I view my application and the status of my application?
  5. How do I upload the required documents for my application?
  6. What if I need to revise my data request?
  7. I need to allow others to access my application (colleagues, IT support). How do I add more personnel to my application?
  8. May I grant my colleague permission to access my application? And how?
  9. I have a contract that is about to expire. How do I renew it?
  10. How do I make revisions to the requested data and users for my current contract?
  11. I would like to cancel my application. What should I do?
  1. How do I submit a new application?
    Answer:
    • Go to the project page and find the data you want.
    • Add the data that you want to the cart.
    • Click the "Cart" in the header menu and click "Checkout".
    • Submit the checkout form.

    • You will receive a confirmation email that summarizes your application. If you do not see the email, please check the spam folder under your email account.

  2. How do I login in? What account can I use?
    Answer:
      CPC Data Portal is using the Microsoft authentication mechanism to authorize users' identities. If your institution uses Microsoft products, it is likely that your email account is supported by Microsoft. If not, you can create a new one through this link.
  3. What are the requirements for my application?
    Answer:
      Requirements are the documents you need to provide to the Carolina Population Center. CPC Data Portal generates the list of requirements you need to submit based upon the data you requested. Under each heading, a blank document is provided. Download it, revise it, then upload it to the same heading. You do not need to upload all the documents at once; submit a document when it is ready. CPC will APPROVE or post a comment regarding further clarification. If you have specific questions regarding the requirements, feel free to contact us at cpc_dataportal@unc.edu.
  4. Where can I view my application and the status of my application?
    Answer:
      You will see the "APPLICATION" option in the header menu once you login. You will be able to see the list of your applications. On the right-hand side, there is a status bar to show you the progress of your application. There are four different statuses of each individual requirement of your application:

    • In progress: waiting for the applicants to upload requirement document
    • Pending approval: waiting for the admin to review
    • Revision: revision needed for the requirement document
    • Approved: the requirement document was approved
  5. How do I upload the required documents for my application?
    Answer:
      You need to visit the individual application page, where you will see the list of requirements for your application. Select a requirement and you will see a blank form for you to download. Once you have filled out the form, upload the document back to the individual requirement page.
  6. What if I need to revise my data request?
    Answer:
      Please contact with the data administrator at cpc_dataportal@unc.edu. We are happy to help you with that.
  7. I need to allow others to access my application (colleagues, IT support). How do I add more personnel to my application?
    Answer:
      On your application page, click the "Edit" button to the right of your contract ID. You will see a list of current personnel, and below the list boxes are provided to fill in the information for new personnel. All boxes must be filled in. Then click "Add." Your screen will refresh with a green bar at the top "A new user has been added!" See next FAQ to learn how to grant this personnel access to your application.

  8. May I grant my colleague permission to access my application? And how?
    Answer:
      Yes, after you add additional personnel to your application (see previous FAQ), you can click the "invite" button that appears at the far right of the line where their name appears to invite them to access the application. The person will receive an invitation email. Once they click the invitation link and login to the data portal, they will be granted permission to access the application. They will be able to upload requirements just as the applicant can.

  9. I have a contract that is about to expire. How do I renew it?
    Answer:
      Please contact with the data administrator at cpc_dataportal@unc.edu. We are happy to help you with that.
  10. How do I make revisions to the requested data and users for my current contract?
    Answer:
      Please contact with the data administrator at cpc_dataportal@unc.edu. We are happy to help you with that.
  11. I would like to cancel my application. What should I do?
    Answer:
      Please send an email to the data administrator at cpc_dataportal@unc.edu. We will take care that for you. Thanks!